Convert your Enrich points to ST points to enjoy more travel and lifestyle rewards!

Designed by travellers for travellers, Smart Traveller is a global travel membership programme powered by the world’s largest airport hospitality group, Plaza Premium Group. Avid travellers can benefit from extensive perks and unlock even more with the ability to earn and redeem points throughout the travel journey from the moment you step into the airport. 

Through this partnership, Enrich members can convert Enrich Points to ST Points and vice versa to enjoy a range of premium airport experiences such as lounge access, airport hotel stays, and airport concierge services such as buggy, meet and assist services, among other exceptional offerings. In return, Smart Traveller members will gain access to a range of amazing travel rewards, including flight and seat upgrades on Malaysia Airlines, luxurious hotel stays, exclusive entry to Malaysia Airlines’ Golden Lounge, exquisite 5-star dining, and more.

Take advantage of new experiences with every exchange.

Terms and Conditions

1. The Conversion of Enrich Points to ST Points is a partnership between Enrich by Malaysia Airlines Berhad and Plaza Premium Lounge Management Limited (hereinafter referred to as “Campaign” and “Conversion”).
2. Enrich by Malaysia Airlines Berhad is managed by MALAYSIA AIRLINES BERHAD (Registration No. 201401040974 (1116944-X)), a company incorporated in Malaysia and having its registered office at Level 1, Administration Building, South Support Zone, KLIA, 64000 Sepang, Selangor (“Enrich”).
3. Smart Traveller is a program managed by PLAZA PREMIUM LOUNGE MANAGEMENT LIMITED (Registration No. 813165), a company incorporated in Hong Kong and having its registered office at 8/F, Commercial Building Airport Freight Forwarding Centre, 2 Chun Wan Road, Lantau, Hong Kong (hereinafter referred to as “PPL”) of the other part.
4. “Campaign” refers to the points exchange partnership programme between Enrich and PPL.
5. “Conversion” refers to the points exchange redemption from Enrich Points to ST Points.
6. “ST Points” refer to Points awarded by PPL to a Smart Traveller Member for purchase of products and services at PPL’s participating business partner outlets.

A. Conversion of Enrich Points to ST Points

1. The Conversion of Enrich Points to ST Points shall be applicable to all Enrich Members who are eligible with effect from 1 November 2024 until 31 December 2028 (“Campaign Period”).
2. The application for Conversion shall be published in Enrich website in a denomination of ST Points offered with the amount of Enrich Points required specified in this Terms and Conditions.
3. The Enrich Account must be an active account at the time of the Conversion.
4. A minimum of 1,800 Enrich Points is required for an Enrich Member to convert to ST Points in the denomination published in the Enrich‘s website. Enrich Member who does not have enough Enrich Points balance in their Enrich Account shall not be eligible for any Conversion.
5. In an event whereby such Conversion is made, the Conversion will not be processed and any additional purchase of Enrich Points via cash or credit card is strictly prohibited and will not be accepted.
6. There is no maximum number of Conversion applied to Enrich Members throughout the Campaign Period.
7. The application for Conversion is available in the Enrich website at https://www.enrich.malaysiaairlines.com/enrich.html.
8. During the Campaign Period, the Conversion is the only option made available for Enrich Members.
9. The Conversion will be processed within 24 hours. However, should a system failure or technical glitch occur, it may take up to seven (7) working days for the Conversion to be processed.
10. It shall be the Enrich Member’s responsibility to inform Enrich at enrich@malaysiaairlines.com within three (3) working days, should the Enrich Member did not receive the ST Points from the date of transaction.
11. Enrich shall not be held responsible for any delays caused by inaccurate submission of the details provided by Enrich Member. In the event whereby inaccurate details are submitted, the Conversion shall become null and void.
12. Once the Conversion is successful, the appropriate number of Enrich Points will be deducted from the Enrich Member’s account and will not be refunded or reversible under any circumstances except for technical glitches.
13. The Conversion displayed in the catalogue and Enrich website is correct at published time and is subject to change from time to time.
14. Enrich reserves the right to cancel the Conversion by any Enrich Member who is in breach of these Terms & Conditions.
15. Enrich shall not be held responsible for any lost, stolen, unused or expired ST Points which have been received by Enrich Members.
16. Enrich reserves the right at its sole discretion to deduct or change any Points redeemed from the Enrich Members for the purpose of correcting any errors or inaccuracies in the Conversion.
17. Enrich reserves the right to change the Conversion rate without prior notice to Enrich Members.
18. Member is responsible to check and verify the accuracy of all the records and activities in connection with Member’s account regularly and Member shall immediately notify Enrich at enrich@malaysiaairlines.com of any inaccurate records or activities.
19. Enrich accepts no liability for the disclosure of the Account Identification to any third party, whether intentionally or otherwise. Enrich reserves the right to suspend or protect an Account from being accessed if Enrich have reasonable grounds to believe that the security of the Account has been breached or is at the risk of exposure. Enrich Member shall be responsible for maintaining the security of the Account and maintaining settings that reflect Member preferences.
20. The Smart Traveller account number provided during the Conversion request or transacting through the Enrich Member’s account must be owned by the Enrich Member. Each Member shall be solely responsible for keeping the Smart Traveller Account Number and all details in connection with the account, confidential and secured and shall immediately notify Enrich at enrich@malaysiaairlines.com of any unauthorized access to the account.
21. Enrich Members are not allowed to convert and transfer Enrich Points to other Smart Traveller account holders. The Conversion applies only to the Enrich Member’s account with Smart Traveller under the same name.
22. If the registered names on Enrich and Smart Traveller do not match, the transaction will be rejected.
23. The Conversion is only applicable to Enrich Members who own Smart Traveller accounts. Enrich Members must ensure the name in the Enrich Account matches and MUST be the same as registered with Smart Traveller account.
24. Enrich Members are eligible for point conversion only if either the phone number or email address linked to their Enrich account matches the corresponding information in their Smart Traveller account.
25. The Conversion is strictly for Enrich Members who hold a valid Smart Traveller account registered with Plaza Premium Lounge Management Limited.
26. The Enrich Points are non-refundable, non-transferable and cannot be exchanged for cash in part or full.

B. Conversion of ST Points to Enrich Points

1. The Conversion of ST Points to Enrich Points shall be applicable to all ST Members who are eligible with effect from 1 November 2024 until 31 December 2028 (“Campaign Period”).
2. The application for Conversion shall be published in Smart Traveller (“ST”) App in a denomination of Enrich Points offered with the amount of ST Points required specified in this Terms and Conditions.
3. The ST Account must be an active account at the time of the Conversion.
4. A minimum of 2,000 Enrich Points is required for an ST Member to convert to Enrich Points in the denomination published in ST App. ST Member who does not have enough ST Points balance in their ST Account shall not be eligible for any Conversion.
5. A daily maximum limit of 10,000 Smart Traveller (ST) Points applies per ST Member throughout the Campaign Period. This limit resets daily at 00:00 Malaysian Time (MYT).
6. The Conversion will be processed within 24 hours. However, should a system failure or technical glitch occur, it may take up to seven (7) working days for the Conversion to be processed.
7. It shall be the ST Member’s responsibility to inform ST at talktous@mysmarttraveller.com within three (3) working days, should the ST Member did not receive the Enrich Points from the date of transaction.
8. ST shall not be held responsible for any delays caused by inaccurate submission of the details provided by ST Member. In the event whereby inaccurate details are submitted, the Conversion shall become null and void.
9. Once the Conversion is successful, the appropriate number of ST Points will be deducted from the ST Member’s account and will not be refunded or reversible under any circumstances except for technical glitches.
10. The Conversion displayed in the catalogue and ST website is correct at published time and is subject to change from time to time.
11. ST reserves the right to cancel the Conversion by any ST Member who is in breach of these Terms & Conditions.
12. ST shall not be held responsible for any lost, stolen, unused or expired Enrich Points which have been received by ST Members.
13. ST reserves the right at its sole discretion to deduct or change any Points redeemed from the ST Members for the purpose of correcting any errors or inaccuracies in the Conversion.
14. ST reserves the right to change the Conversion rate without prior notice to ST Members.
15. Member is responsible to check and verify the accuracy of all the records and activities in connection with Member’s account regularly and Member shall immediately notify ST at talktous@myssmarttraveller.com of any inaccurate records or activities.
16. ST accepts no liability for the disclosure of the Account Identification to any third party, whether intentionally or otherwise. ST reserves the right to suspend or protect an Account from being accessed if ST have reasonable grounds to believe that the security of the Account has been breached or is at the risk of exposure. ST Member shall be responsible for maintaining the security of the Account and maintaining settings that reflect Member preferences.
17. The Enrich account number provided during the Conversion request or transacting through the ST Member’s account must be owned by the ST Member. Each Member shall be solely responsible for keeping the Enrich Account Number and all details in connection with the account, confidential and secured and shall immediately notify ST at talktous@mysmarttraveller.com of any unauthorized access to the account.
18. If the registered names on Enrich and Smart Traveller do not match, the transaction will be rejected.
19. The Conversion is only applicable to ST Members who own Enrich accounts. ST Members must ensure the name in the ST Account matches and MUST be the same as registered with Enrich account.
20. The Conversion is strictly for ST Members who hold a valid Enrich account registered with Malaysia Airlines Berhad.
21. The ST Points are non-refundable, non-transferable and cannot be exchanged for cash in part or full.

C. Usage of Enrich Points Conversion to ST Points

1. Enrich reserves the right to cancel or revoke the Conversion for any reason, including the following circumstances: fraudulent purchasing activity, abuse or used in bad faith.
2. Any Points recorded in error or related to a transaction which is cancelled, Enrich and PPL has the right to deduct such Points as stated above without notifying the Member.
3. Enrich and PPL reserve the right to change the Terms and Conditions of the Campaign at any time without prior notice to Enrich Members and Smart Traveller Members.
4. Enrich and PPL will not be liable and/or be required to offer replacement of Enrich Points conversion for:
   • Discontinued or cancelled Enrich Points Conversion to ST Points;
   • Improper use of, or inability to convert the Enrich Points; or
   • The inability to convert Enrich Points due to technical issues.
   • All other applicable Terms & Conditions shall apply.
   • Please visit https://enrich.malaysiaairlines.com/enrich/about-enrich/terms- conditions.html.
   • Member may contact the Smart Traveller Team at +852 57005329 (Hong Kong) / +60 3 30008989 (Malaysia) or email talktous@mysmarttraveller.com for any enquiries on Smart Traveller or ST Points.

D. General

1. Enrich, its agents and employees shall not be liable for any loss or damage whatsoever suffered (including but not limited to indirect or consequential losses) or personal injury suffered or sustained in connection with or arising from either participation in this Campaign. Any dispute concerning goods or services received under this Campaign shall be settled between the Member and PPL. Enrich shall bear no responsibility for resolving such disputes or for the dispute itself.
2. Enrich reserves the right at any time to change, modify or cancel the Enrich Points Conversion rules without prior notice including regulations, benefits, and conditions of participation. All other applicable Terms and Conditions shall apply. Please visit https://enrich.malaysiaairlines.com/enrich/about-enrich/terms-conditions.html to learn more.
3. The Terms and Conditions of the Enrich Points Conversion shall be construed, governed, and interpreted in accordance with the laws of Malaysia. Enrich Member agrees to submit to the exclusive jurisdiction of the Courts of Malaysia over all matters arising from this Enrich Points Conversion.
4. The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only. Should there be any discrepancies between the English Terms & Conditions and the translated version, the English Terms and Conditions shall prevail.
5. By participating in this Enrich Points Conversion, it is deemed that the Enrich Members have read and agreed to be bound by these Terms and Conditions. Any breach of these Terms and Conditions may, at Enrich’s absolute discretion, result in forfeiture of any of the goods or services rendered. Enrich shall not be liable for any claim whatsoever resulting from the Member’s participation in this Campaign.
6. Enrich will not be held responsible for any typographical errors or misprint under these Terms and Conditions.