Last updated on 17 July 2022
Smart Traveller Programme is a Premium Airport Services rewards programme that enables members to earn and redeem Points during their air travel across global airport eco-system. The Smart Traveller Programme is managed by, owned by, and provided to members by Plaza Premium Lounge Management Limited (“PPL), and is operated using the Arrture Global Loyalty Program Platform (“Arrture”), owned by Arrture Group Limited (“AGL”).
“Partner” means a business whom either PPL or AGL has made arrangements for Members to accrue and/or redeem Points, by using and/or purchasing goods and/or services of such business; and/or purchasing the goods from such business Partners; and the relevant information of each Partner will vary from time to time, details of which are available from the Smart Traveller App or from Arrture.
Plaza Premium Lounge Management Limited (“PPL”) and its group companies, which own, manage and operate a group of airport hospitality services under the brands “Plaza Premium Lounge”, “Aerotel” and “Allways” are committed to protecting and respecting the privacy of our customers.
“Lounge” refers to the network of airport lounge facilities owned, managed and/or operated by any company of Plaza Premium Group under the brand “Plaza Premium Lounge” (also referred to as “we”, “our” and “us”);
“Aerotel” refers to the group of airport transit hotels owned, managed and/or operated by any company of Plaza Premium Group under the brand “Aerotel”;
“ALLWAYS” refers to the airport meet and greet, porterage, and any other arrival, transit and departure hospitality services, managed and/or operated by any company of Plaza Premium Group under the brand “ALLWAYS Meet & Greet”;
“Smart Traveller Website”, “our website” refers to [www.mysmarttraveller.com] and any other domain as may be adopted by Plaza Premium Group to provide services relating to the Smart Traveller Programme from time to time;
“Smart Traveller App”, “our app”, “mobile apps”, “mobile applications” refers to Smart Traveller mobile applications for iPhone® or Android™ that may be offered in certain locations.
“Data” refers to any representation of information (including an expression of opinion) in any document, and includes a personal identifier. “Personal Data” refers to data (a) which relates directly or indirectly to a living individual; (b) from which it is practicable for the identity of the individual to be directly or indirectly ascertained; and (c) in forms which access to or processing of the data is practicable.
“Plaza Premium Group” means Plaza Premium Lounge Management Limited and its group companies.
“Smart Traveller Programme” is this Premium Airport Services rewards programme that enables members to earn and redeem Points during their air travel across global airport eco-system. The Smart Traveller Programme is managed by, owned by, and provided to members by Plaza Premium Lounge Management Limited (“PPL), and is operated using the Arrture Global Loyalty Program Platform (“Arrture”), owned by Arrture Group Limited (“AGL”).
“Supplier” refers to any individual, business entity or professional body for which Plaza Premium Group has no direct ownership in, which provides relevant products and services, with or without fees, to support the operation, legal, marketing, communication and other essential business functions of Plaza Premium Group.
Collection of Information
Retention of Personal Data
Purposes for Collection and Use of Personal Data
Disclosure of Personal Data
Collection of Information
We will request you to provide the following Data for our collection and process of the same, including but not limited to:
Information and/or Data collected from the reservation processes for the purpose of completing the reservation including but not limited to those collected from online reservation, when you make reservation by calling one of our hotels, and any other Personal Data voluntarily provided by you for making a reservation such as your name, address, telephone number, method of payment, credit card details and special requests;
Information and/or Data collected when you check in the hotel for the purpose of verifying your identities including but not limited to passport numbers, identity card numbers, and driver’s license that may be required by local laws;
Information and/or Data collected during your stay at a hotel for the purpose of complying our financial reporting requirements and providing more comfortable services to you in the future including but not limited to your food and beverage preferences, special requests, and your spending during your stay;
Information and/or Data collected from you when you set up an account with us including but not limited to name, email address, your registration status with other service brands owned or managed by Plaza Premium Group, loyalty programme registration number, correspondence address, food and beverage preferences and service requests;
Survey and research information collected from you by online or offline channels;Device and usage information about your browser or device, including the type of device you are using, your browser and operating system, your internet service provider, your internet protocol (“IP”) address, your device and mobile ad identifiers (e.g., Apple IDFA or Android AAID), the referring website, the web pages of our website that you view, the services and functions you access or use and the ads you click or scroll over. To collect this information, we may use log files that record events in connection with your use of our services, as well as cookies and similar technologies, such as web beacons embedded in marketing emails.
Location information about the location of your device, such as information that identifies your device’s precise location (e.g., GPS latitude and longitude level) or its approximate location (e.g., less precise location estimated based on a browser or device’s IP address). We collect this location information or derive it from your GPS, WiFi, Bluetooth or other device settings for purposes of enhancing or facilitating our services, such as to enable the functionality of our websites or mobile applications that provide you with information about lounges, hotels, services and partner stores near you, to enable you to enjoy special member’s benefits or offers, make redemptions, check in to lounges and any other functions/services to enrich your Smart Traveller Programme experience. We may also use your device location information to help us understand how our websites, mobile applications, and other services and functionality are being used, or to deliver more relevant advertising or personalised experiences for you, including tailored marketing offers or messages based on your location, preferences or related context. You may opt out of the collection of this location information by turning off the “location” function in your Smart Traveller app settings and disabling the relevant location/location-sharing settings in your web browser.
Supply of information or Personal Data to us is non-obligatory except that certain Personal Data is required to be provided by local laws. You may also want to be cautious about providing any information or Personal Data through WiFi or any other wireless Internet connection and you should understand and accept that the risk associated with such connection methods are out of PPL’s responsibility and no security system or system of transmitting information over the Internet is guaranteed to be secure.
Cookies are used on all online tools available to you including, without limitation, the Smart Traveller Website to distinguish you from other online users, to analyse how viewers navigate Website with a view to optimise its design, to establish and maintain your logged-on identity if you log on your account with us so that you can move around Smart Traveller Website without being asking to log on again.
You should understand that while cookies in general do not tell us your email address or other Personal Data, however, if you voluntarily provide such information or Personal Data to us by, for example, registering an account with us or subscribing for any of our services, such information may be linked to the data in the cookie.
In addition to the information we collect through cookies, we also collect behavioural Data and store such Data for analytical purposes so as to conduct marketing research and improve the quality of our website and mobile applications. Such Data includes information about your visit such as your server address, the date and time of your visit, the page you accessed, the information you downloaded and the type of Internet browser you used.
Most web browsers are initially set up to accept cookies. You may choose to edit your browser options to block cookies in the future. If you block cookies, certain features on the Smart Traveller Website may not work properly.
Please take note that cookies from third parties unaffiliated with Plaza Premium Group or our business partners may be set before, during or after browsing our website. We do not and cannot control these cookies set by third parties and you should check with these third-party websites for more information about their cookies.
Retention of Personal Data
The databases managed by us may also include guest passport number or driver licence number if such is required by local laws or you voluntarily choose to save such information in your account with us for facilitating your future bookings. However, under no circumstances shall credit card payment information be retained or stored in our databases.
All Personal Data stored in our databases are encrypted and treated as confidential information.
We may also store other information such as your special requests, food and beverage preferences and transaction history in our databases and this information may be shared and/or used by Plaza Premium Group and/or affiliated businesses units for marketing and/or analysis to enhance customers’ experience.
Purposes for Collection and Use of Personal Data
The purposes for which your Data may be and/or is used by us include, without limitation to, in the following ways:
To process and administer your room reservation application;
To fulfil and process requests submitted by you for any services offered by us;
To provide and maintain Smart Traveller Website and mobile applications or any of our other services to you;
To improve the Smart Traveller Website, mobile applications and your account with us, including, without limitation, to address your queries and notify you of any proposed or actual changes to Smart Traveller Website;
To compile and provide anonymous statistics about users of the Smart Traveller Website and mobile applications, and provide related usage information to reputable third parties, which will not in any event enable any third party to identify individuals;
To provide and/or market the goods and/or services provided by us and/or our affiliated business partners;
To manage the relationship between you and Plaza Premium Group;
To facilitate our business operations across our group of companies including the fulfilment of any legal requirements; and
To evaluate, develop, offer and promote goods and/or services provided by us and/or our affiliated business partners.
We will not use your Personal Data to conduct direct marketing via email, push message, direct mail, telephone, fax and or other form of communication, to provide you with information about goods and/or services which are a part of services offered to you by Plaza Premium Group unless you have agreed to receiving marketing materials in such manner when providing your Personal Data to us.
If you agree to the above direct marketing use, your Personal Data held by us may be shared within Plaza Premium Group. The intended kinds of Personal Data to be used are all kinds of your Personal Data which necessarily enable us to establish contact with you; and to market or promote a variety of our services, facilities and related goods and/or services offered by us and/or affiliated businesses. However, we shall not use or provide your Personal Data unless exempted by the Ordinance in effect or we have received your consent.
Your consent to the use of your Personal Data for the direct marketing use as indicated above can be given in the following ways:
You may indicate your consent to the above by the following ways: ticking the box(es) indicating your consent when providing us with your Personal Data through our website, mobile applications, or forms; indicating your consent to our customer representative when providing us with your Personal Data through telephone; or ticking the box(es) indicating your consent when checking in at our hotel;
You may opt-out from receiving marketing communications at any time, free of charge, by the following ways: following the “opt-out” instructions contained in the marketing communications; or writing to us at the address listed below under section 7 – “Contact”.
Disclosure of Personal Data
If you have registered a member account with us, you hold the sole responsibility of safeguarding your own login and password information for your account with us and such should not be disclosed to any third parties. We shall not ask you for your password under any circumstances. The risks of the leakage of your Personal Data resulting from your loss of the login and password information lie solely with you.
You acknowledge and understand that the transmission of information via the Internet is not completely secure. Although we have taken practical steps to safeguard your Personal Data, to prevent unauthorised access, and have implemented high standard security measures to protect any information received, we do not guarantee the security of your Personal Data transmitted via Internet, and you acknowledge and accept that any transmission is at your own risk.
You authorise us to use and share Personal Data provided by you within Plaza Premium Group and its affiliated businesses and the Suppliers who provide services to assist in fulfilling the purposes, or directly related purposes for which the Personal Data was collected, or as required under the relevant laws.
You agree to update your own Personal Data from time to time so that it remains accurate.
You authorise our Suppliers to disclose your Personal Data registered with such Suppliers to us, whether such Personal Data has been previously provided to us or not.
You understand that, it is an inherent part of our business to provide you quality services and facilities owned, managed and/or operated by us or our affiliated businesses. As a result, this requires the sharing of your Personal Data to our affiliated businesses, and that you may opt out of such sharing by not subscribing our services or not registering account with us. You may withdraw your authorisation as at any time pursuant to Clause 7.3.