A. Definitions

1. The Conversion between ST Points and Shangri-La Circle Points is a partnership between Shangri-La International Hotel Management Limited and Arrture Group Limited (hereinafter referred to as “Campaign” and “Conversion”).
2. Shangri-La Circle is a program managed by Shangri-La International Hotel Management Limited (hereinafter referred to as “Shangri-La”), a company incorporated in Hong Kong .
3. Smart Traveller (hereinafter referred to as “ST”) is a program managed by Arrture Group Limited, a company incorporated in Hong Kong .
4. “Campaign” refers to the points exchange partnership programme between Shangri-La and ST.
5. “Conversion” refers to the points exchange redemption between Shangri-La Circle Points and ST Points.
6. “ST Points” refer to Points awarded by ST to a Smart Traveller Member for purchase of products and services at Plaza Premium Group's participating business partner outlets.

B. Conversion of ST Points to Shangri-La Circle Points

1. The Conversion of ST Points to Shangri-La Circle Points shall be applicable to all ST Members who are eligible with effect from 1 June 2026 until 31 March 2029 (“Campaign Period”).
2. The application for Conversion shall be published in ST mobile app in a denomination of Shangri-La Circle Points offered with the amount of ST Points required specified in this Terms and Conditions.
3. To convert ST Points to Shangri-La Circle Points, ST member must be a member of Shangri-La Circle, and links Shangri-La Circle membership account to ST Member account.
4. To link the Shangri-La Circle membership account to ST Member account, ST Member is required to input his/her own Shangri-La Circle membership number. Member must ensure that he/she has entered the correct Shangri-La Circle membership number, ST and Shangri-La will not bear any responsibility for matters arising from or related to the ST Member's incorrect membership number.
5. A minimum of 1,300 ST Points is required for an ST Member to convert to Shangri-La Circle Points in the denomination published in the ST mobile app. ST Member who does not have enough ST Points balance in their ST Account shall not be eligible for any Conversion.
6. There is no maximum number of Conversion applied to ST Members throughout the Campaign Period.
7. During the Campaign Period, the Conversion is the only option made available for ST Members.
8. The Conversion will be processed within 24 hours. However, should a system failure or technical glitch occur, it may take up to seven (7) working days for the Conversion to be processed.
9. The use of Shangri-La Circle Points is subject to the terms and conditions of Shangri-La Circle. Please refer to Shangri-La Circle website for details.
10. It shall be the ST Member’s responsibility to inform ST attalktous@mysmarttraveller.com within three (3) working days, should the ST Member did not receive the Shangri-La Circle Points from the date of transaction.
11. Shangri-La  shall not be held responsible for any delays caused by inaccurate submission of the details provided by ST Member. In the event whereby inaccurate details are submitted, the Conversion shall become null and void.
12. Once the Conversion is successful, the appropriate number of ST Points will be deducted from the ST Member’s account and will not be refunded or reversible under any circumstances except for technical glitches.
13. The Conversion displayed in the ST mobile app is correct at published time and is subject to change from time to time.
14. ST reserves the right to cancel the Conversion by any ST Member who is in breach of these Terms & Conditions.
15. ST shall not be held responsible for any lost, stolen, unused or expired Shangri-La Circle Points which have been received by Shangri-La Circle Members.
16. ST reserves the right at its sole discretion to deduct or change any Points redeemed from the ST Members for the purpose of correcting any errors or inaccuracies in the Conversion.
17. ST reserves the right to change the Conversion rate without prior notice to ST Members.
18. Member is responsible to check and verify the accuracy of all the records and activities in connection with Member’s account regularly and Member shall immediately notify ST at talktous@mysmarttraveller.com of any inaccurate records or activities.
19. ST accepts no liability for the disclosure of the Account Identification to any third party, whether intentionally or otherwise. ST reserves the right to suspend or protect an Account from being accessed if ST have reasonable grounds to believe that the security of the Account has been breached or is at the risk of exposure. ST Member shall be responsible for maintaining the security of the Account and maintaining settings that reflect Member preferences.
20. The Smart Traveller account number provided during the Conversion request or transacting through the Shangri-La Circle Member’s account must be owned by the same ST Member. ST Member can register as Shangri-La Circle member through the Shangri-La Circle website or its designated mobile application. Each Member shall be solely responsible for keeping the Smart Traveller Account Number and all details in connection with the account, confidential and secured and shall immediately notify ST at talktous@mysmarttraveller.com of any unauthorized access to the account.
21. ST Members are not allowed to convert and transfer ST Points to other Shangri-La Circle account holders. The Conversion applies only to the ST Member’s account with Shangri-La Circle under the same name.
22. If the registered credentials on Shangri-La Circle and Smart Traveller do not match, the transaction will be rejected.
23. The Conversion is only applicable to ST Members who own active Shangri-La Circle membership accounts. ST Members must ensure the name in the ST Account matches and MUST be the same as registered with Shangri-La Circle account.
24. The Conversion is strictly for ST Members who hold a valid Shangri-La Circle account registered with Arrture Group Limited.
25. The ST Points are non-refundable, non-transferable and cannot be exchanged for cash in part or full.

C. Usage of ST Points Conversion to Shangri-La Circle Points

1. ST reserves the right to cancel or revoke the Conversion for any reason, including the following circumstances: fraudulent purchasing activity, abuse or used in bad faith.
2. Any Points recorded in error or related to a transaction which is cancelled, Shangri-La  and ST has the right to deduct such Points as stated above without notifying the Member.
3. ST and Shangri-La  reserve the right to change the Terms and Conditions of the Campaign at any time without prior notice to Smart Traveller Members and Shangri-La Circle Members.
4. ST and Shangri-La will not be liable and/or be required to offer replacement of ST Points conversion for
   - Discontinued or cancelled ST Points Conversion to Shangri-La Circle Points;
   - Improper use of, or inability to convert the ST Points; or
   - The inability to convert ST Points due to technical issues.
   - All other applicable Terms & Conditions shall apply.
   - Member may contact the Smart Traveller Team at +852 57005329 (Hong Kong) or email talktous@mysmarttraveller.com or any enquiries on Smart Traveller or ST Points.

D. General

1. Smart Traveller, Arrture Group Limited, its agents and employees shall not be liable for any loss or damage whatsoever suffered (including but not limited to indirect or consequential losses) or personal injury suffered or sustained in connection with or arising from either participation in this Campaign.
2. ST reserves the right at any time to change, modify or cancel the ST Points Conversion rules without prior notice including regulations, benefits, and conditions of participation.
3. The Terms and Conditions of the ST Points Conversion shall be construed, governed, and interpreted in accordance with the laws of Hong Kong SAR. ST Member agrees to submit to the exclusive jurisdiction of the Courts of Hong Kong SAR over all matters arising from this ST Points Conversion.
4. Should there be any discrepancies between the English Terms & Conditions and the translated version, the English Terms and Conditions shall prevail.
5. By participating in this ST Points Conversion, it is deemed that the ST Members have read and agreed to be bound by these Terms and Conditions.
6. ST will not be held responsible for any typographical errors or misprint under these Terms and Conditions.